Contact Us

What happens after you hit send

Your message lands in two inboxes: Tim's and Tanya's. One of us reads it the same day, on weekdays, and replies by email. Not an auto-responder, and not a chatbot. An actual answer to the actual thing you asked.

If what you need is not something we do, we will tell you that too, and point you at someone who does. A fast no is worth more to you than a slow maybe.

What to put in your message

You do not need a brief. Three lines is plenty. The more of these you can answer, the more useful our first reply will be:

• Your business, and what it sells. One sentence is fine.
• Your current website address, if you have one, and what frustrates you about it.
• What you want more of. Enquiries, bookings, orders, or just a site you are not embarrassed to send people to.
• When you want it live, and roughly what you have set aside for it.

Budget is not a trick question. Telling us early saves you a week of back and forth, and it saves us both from a quote that was never going to work.

What it costs, before you ask

We publish our prices so you can decide whether to write to us at all.

• Website rebuilds are $2,000 for a five-page site, $3,000 for an unlimited-page custom build and $4,000 with ecommerce, all plus GST, bought outright. Or spread it over a subscription from $79.99 + GST a month.
• Social media management is $795 + GST a month, covering Facebook plus either Instagram or LinkedIn, with a minimum of three posts a week on each. The third platform is $300 + GST a month.

No minimum term on social media, or on a website you buy outright. The one exception is the website subscription, which runs an initial two years, because that is what the build cost is spread across. We ask you to give it three months before you judge whether it is working, because that is how long it takes to see anything real.

Every website we build comes with training, so you can update it yourself. We do not edit your content for you, on any plan. That is on purpose. Paying an agency every time you want to change a phone number is a bad deal, and you should not be locked into it. A website subscription does cover the plumbing — hosting, backups, security updates, and fixing anything that breaks. Buy outright and there is no ongoing service, and nothing further to pay.

Who we are not right for

This is the honest bit, and it saves everyone time. We are probably not your people if you are pre-revenue and still testing the idea, if you are shopping purely on lowest price, if you are a large business with a procurement process, or if you are another agency looking to white-label our work.

We also do not do logos or brand identity, custom software or web apps, or standalone ad buying. We do run paid social, but as part of managing your social media, not as a service on its own.

If you read that and thought “that's not me”, good. Scroll back up and send the form.

Where we are, and who we work with

Your Marketing Specialist is an owner-operated business run by Tim and Tanya Knowles. We have been at this since 2015.

Business name:

Your Marketing Specialist Pty Ltd, ABN 26 607 818 682

Based in:

Bororen, Central Queensland

Service area:

Australia-wide, worked remotely. Australian businesses only.

Hours:

Monday to Friday, 9am to 5pm AEST. Queensland does not observe daylight saving, so we are an hour behind Sydney and Melbourne over summer.

How to reach us:

The enquiry form on this page. We do not publish a phone number or an email address.

Being remote is not a compromise here. Almost none of this work needs anyone in a room. It means a business in Perth gets the same attention as one down the road, and it means you are not paying for an office you will never visit.

The form is the only way in on purpose. A phone number means you catch us mid-job and get half an answer. A written enquiry means we read it properly, think about it, and come back with something useful the same day.

Questions people ask before they write

Why is there no phone number?

Because a phone call catches us mid-job and you get half an answer. A written enquiry gets read properly and answered the same day, on weekdays. If you would rather talk, say so in your message and we will book a call.

How quickly will you reply?

The same day, Monday to Friday, 9am to 5pm AEST. If you send it on a Saturday you will hear back Monday.

Do I have to know what I want before I write to you?

No. Most people write because their website is not bringing in enquiries and they are not sure why. Tell us that. Working out what the actual problem is comes first, and it is not something we charge for.

Do you work with businesses outside Queensland?

Yes. We are based in Bororen, Central Queensland, and we work with businesses anywhere in Australia. The work is remote, so where you are makes no difference to what you get. We do not take on businesses based outside Australia.

Will you try to sell me something I did not ask for?

No. If you ask about a website you will get an answer about a website. If we think something else would serve you better we will say so once, with the reason, and then leave it with you.

Your details, and what we do with them

The form asks for your name, your email address and your message. Nothing else. It goes to our email, we reply to it, and we do not sell it, rent it or add you to a mailing list you did not ask for.

The full detail, including how to have your information deleted, is in our privacy policy.